Contact Us

VWR Technical Product Support

• One Source for all your VWR product technical questions
• Committed to provide you with real-time response and proven industry solutions
• Timely, expert assistance from our experienced Technical Resource Center staff
• Contact VWR Technical Product Support:
  Email:  technicalproductSupportNA@vwr.com
  Phone:  1-888-VWR-LINE (1-888-897-5463)   7:00 a.m. to 7:00 p.m. (EST)

Customer Service

• Support for orders, your account, services that VWR offers, and any other related questions
• Receive a timely response from a VWR Customer Service Representative
• Contact VWR Customer Service:
  Phone:  1-800-932-5000   7:30 a.m. to 8:00 p.m. (EST)
  Online:  Contact Us

Equipment & Instrument Services

• Service support for all your equipment & instrument needs in and around the laboratory
• Mail-in and on-site service options with the flexibility to meet your unique requirements.
• Contact Equipment & Instrument Services:
  • Email: equipmentservices.us@avantorsciences.com
  • Phone: +1-888-793-2300

Warranty Services

• Full range of manufacturer warranties on equipment & instruments
• Support for coordinating warranty services and after sale service contracts.
• Contact Warranty Services:
  • Email: warranty@vwr.com
  • Phone: +1-800-268-4355

Avantor Services

Inquiries around our

• Lab & Production services
• Clinical services
• Procurement & sourcing services (MarketSource)
• Digital solutions
  Please Email: services@avantorsciences.com

VWR Web & B2B Integration Support

• Support for web site features, error messages, custom integrations
• Receive expert assistance from our web support team
• Contact VWR Web & B2B Integration Support:
  Phone:  1-888-320-4357
  Online:  Help Center

Live Chat

• On select pages, when you're logged into VWR.com, you'll see a "Live Chat" icon in the upper right corner of your browser window
• This feature is available on ordering pages, information request pages, and many VWR Collection product pages from 7:00 a.m. to 11:00 p.m. Monday–Thursday and 7:00 a.m. to 8:00 p.m. Friday (EST).
• A live "Live Chat" agent from the appropriate VWR support team will be available to provide immediate answers to any of your questions
• "Live Chat" is ready to help — give it a try today!

Your Local VWR Contact/Request Information about VWR?

• Knowledgeable Account Team focused on delivering you value
• Expertise in helping you realize your lab supply and production goals

Online:  Contact Local Team